Your responsibilities:

• Independent handling of orders – from order acceptance and complaint management to order processing, invoicing, and clarification

• Monitoring of customer order deadlines and shipments

• Analysis and tracking of ongoing framework agreements

• Close collaboration and coordination with Key Account Management, Logistics, and all relevant operational interfaces

• Active management and archiving of customer-related correspondence

• Participation in sales-related projects

• Independent order tracking and processing

• Handling of penalties, debit notes, and shortages in coordination with customers

• Interaction with customers’ purchasing representatives

• Commercial review of incoming orders/purchase orders with respect to the agreed sales contracts or quotations provided by Sales