Your responsibilities:

• Independent handling of customer complaints—from scheduling pickups and tracking incoming goods to verifying inventory and charges, including resolving any discrepancies
• Monitoring deadlines for complaint processes and product returns
• Analysis and monitoring of current and pending end-customer complaints and customer returns in the B2B sector
• Close collaboration and coordination with key accounts, logistics, and all necessary operational interfaces
• Active management and archiving of customer-related correspondence
• Participation in sales-related projects
• Independent tracking and processing of procedures
• Interaction with customers’ purchasing representatives
• Commercial review of incoming goods and complaints in accordance with the agreed-upon purchase contracts or return agreements from the sales department